Click on 'Contact Us' to get in touch! Alternatively you can reach us on 'Live Chat' Monday to Friday from 9:30am to 5pm AEST or via e-mail at hello@bravalingerie.com.au

Our online support team is available Monday to Friday from 9:30am to 5pm AEST. Please note we close on public holidays.

Brava Lingerie

On arrival please check in at the front desk, this will trigger a notification for us to come and collect you. Alternatively please call us on 1300 427 282 or (03) 9598 1032 and we will come downstairs and escort you to our store.

On arrival please check in at the front desk, this will trigger a notification for us to come and collect you. Alternatively please call us on 1300 427 282 or (03) 9598 1032 and we will come downstairs and escort you to our store.

What do I do when I get to Brava HQ?

Appointments at Brava

How can I find the right bra size if the band is too loose but the cup fits well?

How do bra fitting suggestions work for different brands and styles?

Can I receive a list of the sizes and styles I have previously purchased?

Can I get help with bra fitting and sizing through virtual tools?

How can I find out which size I previously purchased?

Fitting Help

How can I book an appointment at Brava HQ?

Where is Brava HQ?

I'm lost and can't find Brava HQ

What sort of packaging does my order arrive in?

How do I know when my order has been dispatched?

How can I check that you have processed my exchange?

What do I do if I selected the wrong pick-up location or want to change from pick-up to shipping?

How can I update my shipping address after placing an order?

What happens if there is a delay in receiving my order?

How can I track the status of my order?

What payment methods do you accept?

I paid using credit card / PayPal. When is my payment deducted?

Order FAQs

What is your returns policy?

What should I do if I encounter an issue with the quality of my purchase, such as a broken underwire?

How do I return items that are not right for me?

I requested a refund. How long does it take to process?

Returns, Refunds & Exchanges

Do you have a loyalty or rewards program?

How does your rewards program work?

How do I use my Lingerie Lovers points?

Do my Lingerie Lovers points expire?

How do I find out my Lingerie Lovers rewards tier?

Will any past sales contribute to my Lingerie Lovers rewards?

Do my in-store purchases attribute to my Lingerie Lovers account?

Do I still redeem points when using a gift card as my payment method?

Have I lost my reward if I didn’t use it straight away?

How many discounts can I redeem on one purchase?

How do I refer a friend?

What if the item I received does not fit or is different from what I expected?

Lingerie Lovers Rewards Program

Why should I buy from Brava?

Can I buy your brands from my own state?

What is Checkout+?

General FAQ

What do I do when I get to Brava HQ?Updated 11 days ago