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Brava Lingerie

<p>If you&apos;ve selected the wrong pick-up location or if you&#x2019;ve changed your mind from store pick up to shipping, please get in touch with our customer service team. We can update your order to a different pick-up location or, if you now prefer shipping to your address, we can arrange this for you. Please note if you would like to change your shipping method to Express Shipping, there is a shipping cost of $12.95, orders under $99 will incur a shipping cost for of $8.95 for Standard Shipping or we provide free Standard Shipping for orders over $99. Please make sure to let us know your preference, and after payment, we&apos;ll ensure the system reflects these changes.</p>

If you've selected the wrong pick-up location or if you’ve changed your mind from store pick up to shipping, please get in touch with our customer service team. We can update your order to a different pick-up location or, if you now prefer shipping t

What do I do if I selected the wrong pick-up location or want to change from pick-up to shipping?

Order FAQs

How can I find the right bra size if the band is too loose but the cup fits well?

How do bra fitting suggestions work for different brands and styles?

Can I receive a list of the sizes and styles I have previously purchased?

Can I get help with bra fitting and sizing through virtual tools?

How can I find out which size I previously purchased?

Fitting Help

What sort of packaging does my order arrive in?

How do I know when my order has been dispatched?

How can I check that you have processed my exchange?

How can I update my shipping address after placing an order?

What happens if there is a delay in receiving my order?

How can I track the status of my order?

What payment methods do you accept?

I paid using credit card / PayPal. When is my payment deducted?

What is your returns policy?

What should I do if I encounter an issue with the quality of my purchase, such as a broken underwire?

How do I return items that are not right for me?

I requested a refund. How long does it take to process?

Returns, Refunds & Exchanges

Do you have a loyalty or rewards program?

How does your rewards program work?

How do I use my Lingerie Lovers points?

Do my Lingerie Lovers points expire?

How do I find out my Lingerie Lovers rewards tier?

Will any past sales contribute to my Lingerie Lovers rewards?

Do my in-store purchases attribute to my Lingerie Lovers account?

Do I still redeem points when using a gift card as my payment method?

Have I lost my reward if I didn’t use it straight away?

How many discounts can I redeem on one purchase?

How do I refer a friend?

What if the item I received does not fit or is different from what I expected?

Lingerie Lovers Rewards Program

Why should I buy from Brava?

Can I buy your brands from my own state?

General FAQ

What do I do if I selected the wrong pick-up location or want to change from pick-up to shipping?Updated 10 months ago