Order FAQs

What sort of packaging does my order arrive in?

We know discretion is important to you, so there is no reference to bras written on your package. Plain packaging is used with the sender being displayed as ‘Brava’ along with our address on the label.

How do I know when my order has been dispatched?

You will receive an email confirmation along with a tracking number and link for your parcel.

How can I check that you have processed my exchange?

We will email you once we are processing your exchange to let you know whether your requested item for exchange is available. We will certainly let you know if there are any delays or items that are out of stock. You will then receive a e-mail with t

What do I do if I selected the wrong pick-up location or want to change from pick-up to shipping?

If you need to update your shipping address after placing an order, please contact us with the correct address as soon as possible. Once we receive your updated address information, we'll be happy to make the necessary changes to your order. You will

How can I update my shipping address after placing an order?

What happens if there is a delay in receiving my order?

We apologise for any delays in receiving your order. Occasionally, our suppliers may encounter unforeseen shipping delays, which can affect the arrival of our stock. In instances where there has been a significant delay, we will be in contact with yo

How can I track the status of my order?

You can track the status of your order by looking out for a dispatch confirmation email from us. It will contain the tracking details. If you have ordered a pre-order item, please allow for the lead time displayed at the time of purchase before expec

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Afterpay, Klarna, humm and Zip. See Payment Options for more information.

I paid using credit card / PayPal. When is my payment deducted?

Our online store is fully automated so your card will be charged on placement of your order.

How can I track the status of my order?

What do I do if I selected the wrong pick-up location or want to change from pick-up to shipping?

If you've selected the wrong pick-up location or if you’ve changed your mind from store pick up to shipping, please get in touch with our customer service team. We can update your order to a different pick-up location or, if you now prefer shipping t