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Our online support team is available Monday to Friday from 9am to 5pm AEST. Please note we close on public holidays.

Brava Lingerie

If you experience a quality issue with a product, such as a broken underwire, we take this very seriously and will work with you to find a resolution. Please fill out our faulty enquiry form for assessment <a href="https://form.jotform.com/240630668395059" rel="noopener noreferrer" target="_blank">here</a>.Once we have received these details, we will assess the issue and be in touch with a resolution within two business days. Your patience is greatly appreciated during this process.

If you experience a quality issue with a product, such as a broken underwire, we take this very seriously and will work with you to find a resolution. Please fill out our faulty enquiry form for assessment here. Once we have received these details, w

What should I do if I encounter an issue with the quality of my purchase, such as a broken underwire?

Returns, Refunds & Exchanges

How can I find the right bra size if the band is too loose but the cup fits well?

How do bra fitting suggestions work for different brands and styles?

Can I receive a list of the sizes and styles I have previously purchased?

Can I get help with bra fitting and sizing through virtual tools?

How can I find out which size I previously purchased?

Fitting Help

What sort of packaging does my order arrive in?

How do I know when my order has been dispatched?

How can I check that you have processed my exchange?

What do I do if I selected the wrong pick-up location or want to change from pick-up to shipping?

How can I update my shipping address after placing an order?

What happens if there is a delay in receiving my order?

How can I track the status of my order?

What payment methods do you accept?

I paid using credit card / PayPal. When is my payment deducted?

Order FAQs

What is your returns policy?

How do I return items that are not right for me?

I requested a refund. How long does it take to process?

Do you have a loyalty or rewards program?

How does your rewards program work?

How do I use my Lingerie Lovers points?

Do my Lingerie Lovers points expire?

How do I find out my Lingerie Lovers rewards tier?

Will any past sales contribute to my Lingerie Lovers rewards?

Do my in-store purchases attribute to my Lingerie Lovers account?

Do I still redeem points when using a gift card as my payment method?

Have I lost my reward if I didn’t use it straight away?

How many discounts can I redeem on one purchase?

How do I refer a friend?

What if the item I received does not fit or is different from what I expected?

Lingerie Lovers Rewards Program

Why should I buy from Brava?

Can I buy your brands from my own state?

General FAQ

What should I do if I encounter an issue with the quality of my purchase, such as a broken underwire?Updated a year ago