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Returns, Refunds & Exchanges

What is your returns policy?

Depending on how you have shopped will depend on the returns policy. All items must be in original condition with the tags attached. For Online orders you can choose to receive a refund, store credit or exchange for a different size or style on items

What should I do if I encounter an issue with the quality of my purchase, such as a broken underwire?

If you experience a quality issue with a product, such as a broken underwire, we take this very seriously and will work with you to find a resolution. Please fill out our faulty enquiry form for assessment here. Once we have received these details, w

How do I return items that are not right for me?

Simply submit a returns request on our returns page. For Online orders you can choose to receive a refund, store credit or exchange for a different size or style on items purchased from us within 30 days of dispatch, including sale items. Clearance I

I requested a refund. How long does it take to process?

We process returns within 48 hours of the item/s arriving with us, however, it can take up to 5 working days to reach your account depending upon which financial institution you bank with and your payment method.